INTEGRATING IT SERVICES
Cloud One Technology Services offers advisory, intervention and consultancy services in its mission to provide innovative and best fit solutions to its clients. The revolution caused by Digital Transformation demands that company adapt very quickly to changes in the business world if they are to maintain their competitive edge.
Consulting &
Assessment
Assessment of Customer Satisfaction with the services offered by the IT team.
Assessment of the Service Desk and its alignment with the organisational team goals.
Coaching
Helping Service Desk teams to deliver professional services at all times and in all circumstances.
Assisting different units of the IT team to harmonise as one in their delivery of IT services.
Helping to empower your internal users.
Intervention
INNOVATION.
Assisting clients in the utilization of existing or new technologies leading to increased business efficiencies and greater return on investment.which provide innovative beneficial game changes to their operations and profitability.
SOLUTIONS
PLANNING
ASSESSMENT
Creating, developing and testing bespoke Business Continuity plans for clients.
Creation of user friendly and effective Service Catalogs which empower users and help them to be more appreciative of IT's role within the organisation.
Creation of Service Desk Policies and Procedures e.g. SOP manual, Call handling work flow and Change Management procedures.
